Here to Help Answer Your Questions
Why Join Derval.ie?
- Excellent Value for Money
- Fitness Plans for All Levels
- Weekly LIVE Workouts
- 300+ Simple & Healthy Recipes
- Downloadable Workbooks
- Fantastic Video Content
- Exciting Challenges
- Private Member’s Facebook Group
- Amazing Community Support
I'm new to Derval.ie. How do I get started?
Welcome to Derval.ie! I have put together a really useful Quick Guide to Getting Started. This document has all of the key details you need in order to choose which challenge, plan or section of the site you should get started with.
It goes without saying, if anyone would like some guidance on where to start, based on their interests or goals, feel free to email or message me & I will be happy to help.
How do I get the Derval.ie App?
- Search for Derval.ie on safari/chrome
- Select ‘yes please’ on the banner that appears at the top
- Follow the prompts that come next, adding Derval.ie to your home screen.
- Enjoy browsing Derval.ie in just one click!
How much does it cost?
Derval.ie will be the best investment you ever make. You can pay €9 per month, 3 months is €23 or €80 for 12 months including a Free Healthy Lifestyle Journal (RRP €15)- Start Your 7 Day Free Trial Today
How do I contact Derval.ie?
You can contact me by emailing me at firstname.lastname@example.org or reaching out through Facebook/Instagram. All emails are responded to within business hours, which are: Monday – Friday, 9am – 5.30pm.
How do you stay motivated?
Like everybody, my motivation comes and goes. This is why I believe in long-term healthy habits. The key for me is to keep things simple and easy. My healthy habits are relatively easy for me to implement in my life. I believe if you put the basic foundations of healthy habits in place first, then you’ll never get too far down the road of demotivation.
Do I need a gym membership?
Not at all. All my workouts are home based and do not require any gym membership. You do need some equipment for Fit Blast/Tone at Home Workouts (kettle bell & skipping rope). These can be bought relatively cheap in shops such as Aldi, Lidl, Tkmaxx etc. or you can use home alternatives such as a milk carton, bag of flour etc.
How long are the workouts?
I know it can be hard to fit workouts into your busy life, so I’ve made my workouts very manageable. All of the main workouts in each of the Fitness/Pilates plans are approx 30 mins. There’s also a huge selection of shorter videos, ranging from 5 to 10 minutes, which are really effective. These are perfect for those days were you’re just too busy, but you want to fit something in.
What's the Private Facebook Group?
The Private Facebook Group is a great community where members share tips, recipes, and support one another. Once you request to join the site, we will get you accepted as soon as possible. Feel free to post pictures of any recipes you’ve tried, any quotes you like, anything like that, as everyone in the group will appreciate it, and I love to see my members getting involved. If you haven’t already done so, join our private Facebook group for members. The members group is where you will post your ‘accountability posts’ to help keep you focused during the challenges. The weekly LIVE workouts take place in here also.
What if I'm not on Facebook?
You absolutely don’t need to be on Facebook to be a member of Derval.ie or take part in my challenges. All of the Fitness, Nutrition & Self-Care content can be found on Derval.ie. Even the LIVE workouts which happen in the Facebook group get posted onto the site the next day. The only thing you can’t get from Derval.ie & can from the group is the accountability & motivation through posting. If you would like support and to be accountable to someone, then feel free to email me on email@example.com & I’ll be happy to chat with you.
What happens if someone buys me a gift card & I'm already a member?
If you’re lucky enough to have someone buy you the great gift of a Derval eGift Card, and you happen to already be a member of the site, send an email to firstname.lastname@example.org
I received a gift card as a present, but the code is reading ‘invalid’. What should I do?
What a lovely gift to receive! I’m sorry that you’re having an issue redeeming your lovely gift. It is vital that you redeem your gift card through the link contained within the same email as your gift card coupon code. The code will not read ‘invalid’ when you go through the relevant link. If the problem persists, please email email@example.com
Do I have to decide after one month if I'd like to continue or is it automatic?
Derval.ie an autorenewal so after the month, you will be automatically charged. So if you would only like to sign up for one month, you will have to cancel your subscription before that date. The same applies for the 3 month and annual subscriptions.
I can’t cook, are your recipes easy?
I pride myself in keeping my recipes and food advice simple. Everyone can cook what I cook. I learned to cook in my 20s and believe it is a life skill we should all possess. My recipes use easy-to-find ingredients and are super fast to prepare.
Do you have a personalized food plan?
There aren’t personalised food plans on Derval.ie. My aim is to give you the tools and information to make your own good food choices. I have lots of nutrition information, strategies, videos and workbooks, as well as over 300 healthy recipes to help you to develop good food habits.
Do you cater for vegan/vegetarians?
Yes! There is a vegan/vegetarian tile in the recipe section of the site. I will be uploading a new recipe every second week to ensure you have a bank of healthy, tasty and simple recipes.
Can I Cast/Mirror the Workout Videos to my TV?
We’re delighted that there are many ways you can cast/mirror workouts or other Derval.ie videos to your TV. I’ve created an easy-to-follow step-by-step guide which members can use to start casting my videos. I have listed lots of different ways in which you can do this. Click here for the full list.
How can I cancel my Subscription?
Of course you can cancel at any time. It is a subscription that is designed to be flexible. Rather than charging premium pricing for once-off plans, my aim was to build a system that allows people to use the plan that best suits their current health focus.
To cancel your subscription, log into the site, and navigate to My Account in the menu. Go to the subscriptions tab, and you will see a link to cancel.
Should you have any issue in doing this, contact firstname.lastname@example.org and we will cancel it for you.
How can I Change my Subscription?
If you would like to change from the monthly subscription to the 3 monthly subscription for example, then log into Derval.ie > go to My Account > press subscriptions > select ‘change plan’ > choose the subscription type you’d like to change to from the dropdown menu. Email email@example.com to ensure everything is in order before proceeding.
How many devices can I be logged into Derval.ie on, at a time?
You can log into Derval.ie on two devices at any given time – so your phone and laptop for example. Once your account is logged into on a third device, your other two devices will be logged out. This is a new security feature we have implemented with the aim of bringing things to your attention if your account details are jeopardised.
It is not the same to close the browser on the other devices, you must be actually logged out.
How long will my Derval.ie journal take to be delivered after I sign up?
The Derval.ie journal will be shipped within 3 working days of your first payment and will be delivered through GLS (courier). You will receive a confirmation email of its dispatch and a series of emails to update you on its delivery.
Deliveries can take up to 5 business days. Typically, orders arrive much sooner than this.
Where do you ship to?
Currently we only ship to the island of Ireland (including Northern Ireland)
If you are living outside of Ireland & wish to receive the journal as part of your annual membership, please email us – we would be happy to arrange delivery to a relative or friend in Ireland who could send it onto you.
How much shipping for the Derval.ie journal?
For those who purchased an annual membership or gift card, the shipping is FREE.
For those who bought a 3-month membership or gift card, the shipping is €5. However, if your order is €60 or more, you will qualify for free shipping.
I bought a 3-month membership - how do I get my 50% off discount code for the Derval.ie journal?
You will receive your 50% off discount code once the first payment transaction has occurred.
This takes place after your 7-day free trial and is an automatic payment.
The 50% discount code will be emailed to you, which you can then use to purchase a Derval.ie journal from the www.Shop.Derval.ie site.
I bought an annual gift card - when will the recipient receive their Derval.ie journal?
They will receive their free Derval.ie journal once the annual gift card is redeemed.
The Derval.ie journal will be shipped within 3 working days of your gift card redemption and will be delivered through GLS (courier). You will receive a confirmation email of its dispatch and a series of emails to update you on its delivery.
I bought a 3-month gift card - when will the recipient get their 50% discount code for the Derval.ie journal?
They will receive their 50% off discount code once the 3-month gift card is redeemed.
The 50% discount code will be emailed to them, which they can then use to purchase a Derval.ie journal from the www.Shop.Derval.ie site.